Joe Lycett’s brand new TV show Joe Lycett’s Got Your Back dived into its second episode on Friday night (April 12th) with a merciless investigation of Britannia Hotels.
The comedian turn TV presenter is using his new Channel 4 series to investigate some of the UK’s worst-rated companies and brands, acting as a “Jesus-like saviour” to customers with complaints.
Here’s how the Britannia Hotel Group faired when Joe put them in his firing line.
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Who are Britannia Hotels?
According to Joe Lycett’s Got Your Back, Britannia Hotels are the largest privately owned hotel group in the UK.
However, they were voted the worst hotel chain in the UK for the sixth consecutive year in 2018.
With over 10,000 hotel rooms across the country, Joe Lycett had to investigate first-hand with his “Got Your Back” team.
Joe Lycett’s hilarious investigation
Like any professional and hard-hitting journalist, Joe pieced together a hilarious montage of photos that he had captured while visiting the hotels.
This included captions such as “spice up your stay with an electric shock from a dodgy socket”, “ensure total privacy with windows caped in grime” and “enjoy a mystery weekend as you attempt to work out what calls suspect stains all over the bedding”.
#gotyourback was brilliant tonight. Pretty clear they could make a whole series on the shortcomings in customer service at #britanniahotels and then another on @Pontins too! Looking forward to next weeks episode!
— Dave Hughes (@Dave_Hughes) April 12, 2019
The easyJet tale
Before the episode was over, Joe also sat down with a guest to hear about their appalling customer services experience, this time with easyJet.
Last April (2018), it was reported that easyJet failed to pay £1.5 million of compensation to around 3,000 customers.
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To get his own back, Joe headed down to the easyJet HQ for a serious dose of public shaming.
The 30-year-old created a huge mock-poster and demonstrated it to staff, adding how the slogan “imagine how frustrated we could make you” would be more fitting than their current motto.
Eventually, Joe was simply escorted off the premises by security as he joked: “There may be delays in me leaving.”
You can hear easyJet’s response in episode 2 here.
— Sarah (@Sazzle72Saz) April 12, 2019
WATCH JOE LYCETT’S GOT YOUR BACK ON CHANNEL 4 EVERY FRIDAY NIGHT